Overflow Terms of Service

Last updated: 11/20/25 | Effective: 11/20/25

1. Agreement to Terms

By accessing or using Overflow ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you don't agree to these Terms, don't use Overflow.

You must be at least 18 years old to use Overflow. By using the Service, you represent that you meet this age requirement.

These Terms constitute a legally binding agreement between you and Overflow ("we," "us," or "our"). If you're using Overflow on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

What Overflow does:

Overflow is an AI-assisted outreach platform that helps relationship-based service providers find aligned clients on Instagram and LinkedIn. We help you research prospects, draft personalized messages, and track your outreach campaigns.

2. What Overflow Is (And Isn't)

What Overflow doesn't do:

We don't send messages for you. You review, approve, and manually send every message. We draft; you decide.
We don't guarantee results. We can't guarantee you'll book clients, get responses, or achieve specific outcomes.
We're not a marketing agency. We provide software tools—you're responsible for your own marketing strategy and execution.
We're not responsible for platform changes. If Instagram or LinkedIn changes their policies or algorithms, we'll adapt when possible, but we can't control third-party platforms.

You are solely responsible for:

The messages you send
Complying with Instagram and LinkedIn Terms of Service
Your relationships with prospects and clients
Any consequences of your outreach activities

3. Acceptable Use Policy

What You Can Use Overflow For:

Overflow is designed for service providers who grow through relationships—coaches, healers, consultants, course creators, and practitioners—to find and connect with aligned clients through authentic, values-based outreach.

What You Cannot Use Overflow For:

Prohibited Activities:

Harassment, stalking, or threats of any kind
Spam or mass unsolicited messaging that violates platform rules
Political campaigns or political fundraising
MLM, pyramid schemes, or multi-level marketing recruitment
Illegal activities including fraud, identity theft, or deceptive practices
Adult content, gambling, or controlled substances promotion
Hate speech, discrimination, or content that promotes violence
Impersonation of others or misrepresentation of your identity
Scraping, copying, or reverse engineering Overflow's platform
Using bots or automated tools on Overflow itself
Circumventing platform limits through multiple accounts

You Must:

Comply with Instagram and LinkedIn Terms of Service
Only contact people you have a legitimate reason to reach out to
Honor unsubscribe requests and respect people's boundaries
Provide accurate information in your account
Use Overflow in a way that aligns with our mission of authentic connection

If your outreach behavior gets you banned from Instagram or LinkedIn repeatedly, we may terminate your Overflow account as it indicates you're not using the platform as intended.

4. Account Terms

What Overflow doesn't do:

You must provide accurate, current information when creating your account
One account per person (no sharing or transferring accounts)
You're responsible for maintaining the security of your account credentials
You must notify us immediately of any unauthorized access

Account Security:

Don't share your password with anyone
Use a strong, unique password
Enable two-factor authentication when available
You're responsible for all activity under your account

We May Suspend or Terminate Your Account if:

You violate these Terms or our Acceptable Use Policy
You use Overflow for illegal purposes or harassment
You abuse the platform or attempt to breach security
You engage in fraud or payment abuse
You get multiple social media accounts banned due to your outreach behavior
You harm Overflow's reputation or other users

For minor violations, we'll usually warn you first and give you 7 days to fix the issue. For serious violations (illegal activity, harassment, fraud, security breaches), we may terminate immediately without warning or refund.

5. Subscription & Payment Terms

Pricing & Plans

Overflow offers multiple subscription tiers:

Starter: $79/month
Growth: $149/month
Pro: $249/month

Current pricing and plan details are available at [overflow.com/app].

Free Trial

New users receive a 30-day free trial to evaluate Overflow. No credit card required to start your trial.

Trial Terms:

Full access to your selected tier's features during trial
Cancel anytime during trial—no charges
If you don't cancel before trial ends, your subscription begins and you'll be charged

The purpose of the trial period is to determine if Overflow is right for you. We strongly encourage you to use this time to test the platform thoroughly.

Billing & Auto-Renewal

Subscriptions auto-renew monthly unless you cancel before your renewal date. You authorize us to charge your payment method each billing cycle.

Billing occurs on the same day each month based on when your paid subscription began (or when your trial ended).

You can cancel anytime from your account settings. Cancellation takes effect at the end of your current billing period—you'll retain access until then.

Yearly subscriptions are billed annually and are committed for the full term. You may switch to a different plan or to monthly billing at the end of your yearly term, but yearly fees are non-refundable upon cancellation or downgrade.

Plan downgrades take effect at the end of your current billing period; you retain access to your current plan until then.

No Refunds

Billing occurs on the same day each month based on when your paid subscription began (or when your trial ended). This is why we offer a 30-day free trial—to ensure Overflow is the right fit before you commit.

Exceptions:

If we terminate your account for our convenience (not due to your violation), we'll provide a pro-rated refund
If technical issues prevent you from using Overflow for an extended period, contact us and we'll work with you

Payment Processing

Payments are processed securely through Stripe. We don't store your full credit card information. See Stripe's terms at [stripe.com/legal].

Price Changes

We may change our pricing with 30 days' notice. If you're on an active subscription when prices change, your current rate is locked in until you cancel or change plans.

If you cancel and re-subscribe later, you'll pay the current pricing at that time.

Taxes

You're responsible for any applicable sales tax, VAT, or other taxes based on your location.

6. Intellectual Property

What We Own

Overflow owns all rights to:

The Overflow platform, software, and code
Our website, design, and branding
Our logos, trademarks, and service marks
Documentation, tutorials, and educational content we create

This license ends when you delete your data or close your account.

What You Own

You retain all rights to:

Your campaign data (prospects, messages, notes)
Content you create using Overflow
Display your content within the platform for functionality

License You Grant Us

By using Overflow, you grant us a limited license to:

Store and process your data to provide the Service
Use AI to analyze public profiles and generate message drafts
Display your content within the platform for functionality
Back up your data for service reliability

We will not:

Use your data to train AI models (see our Privacy Policy)
Share your campaigns or messages with other users
Sell or license your data to third parties

This license ends when you delete your data or close your account.

7. Third-Party Services

Overflow integrates with and relies on third-party services:

Social Media Platforms:

Instagram (Meta)
LinkedIn (Microsoft)

AI Providers:

Anthropic (Claude)
Qwen

Payment Processing:

Stripe

You must comply with these platforms' terms of service. We're not responsible for:

Changes to their APIs, policies, or availability
Their decisions to restrict or ban your accounts
Their data practices or security
Service interruptions on their end

Links to third-party terms:

Instagram: help.instagram.com/581066165581870
LinkedIn: linkedin.com/legal/user-agreement
Anthropic: anthropic.com/legal/terms
Stripe: stripe.com/legal

If any third-party service terminates or restricts our access, we'll work to find alternatives but cannot guarantee uninterrupted service.

8. Disclaimers & Limitations of Liability

Service Provided "As Is"

OVERFLOW IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee:

Uninterrupted or error-free service
Specific outcomes or results from your outreach
Accuracy of AI-generated content
Compatibility with future platform changes
That Overflow will meet your specific needs

What We're Not Liable For

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OVERFLOW AND ITS FOUNDERS, EMPLOYEES, AND SERVICE PROVIDERS ARE NOT LIABLE FOR:

Indirect Damages:

Lost profits, revenue, or business opportunities
Lost clients or failed campaigns
Damage to reputation
Loss of data (though we back up regularly)
Emotional distress

Issues Outside Our Control:

Instagram or LinkedIn banning your accounts
Changes to social media platform policies or algorithms
AI errors or inaccuracies in generated content
Your prospects' responses (or lack thereof)
Third-party service failures
Internet outages or connectivity issues

Your Actions:

Messages you choose to send
How prospects respond to your outreach
Violations of platform terms that get you banned
Legal issues arising from your use of Overflow

Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OVERFLOW SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

If you haven't paid us anything (free trial), our maximum liability is $100.

Essential Purpose

Some jurisdictions don't allow limitation of implied warranties or liability for incidental damages. If these laws apply to you, some of the above limitations may not apply, but they'll be enforced to the maximum extent permitted by law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Overflow and its founders, employees, contractors, and service providers from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

Your use of Overflow
Your violation of these Terms
Your violation of any third-party rights (including Instagram or LinkedIn terms)
Your outreach activities and messages sent through Overflow
Content you submit to the platform
Your violation of any laws or regulations

Example: If you use Overflow to harass someone and they sue us, you agree to cover our legal costs and any damages We'll notify you of any such claims and may participate in defense at our own expense.

10. Termination

Your Right to Terminate

You can cancel your Overflow subscription anytime from your account settings. Cancellation takes effect at the end of your current billing period—you'll retain access until then.

To permanently delete your account and all data: Settings → Delete Account.

Our Right to Terminate

We may suspend or terminate your account:

With Warning (7 days to fix):

Minor violations of Acceptable Use Policy
Exceeding usage limits repeatedly
Behavior that could harm Overflow's reputation

Immediately, Without Warning:

Serious violations (harassment, fraud, illegal activity)
Security breaches or hacking attempts
Repeated violations after warnings
Non-payment or payment fraud

What Happens When Your Account is Terminated

By You:

Access ends at end of billing period (if paid) or immediately (if trial)
You can export your data before canceling
No refunds for unused time (see Payment Terms)

By Us (for your violation):

Immediate access termination
No refund of any fees paid
Your data is immediately deleted

By Us (for our reasons, like shutting down Overflow):

30 days' notice when possible
Pro-rated refund of unused subscription time
30 days to export your data

Data Deletion

After termination or account deletion:

Campaign data, prospects, and messages are immediately deleted from active systems
Backups are purged within 30 days
Account information retained as required by law (payment records for taxes, etc.)

Survival

These provisions survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

11. Dispute Resolution & Arbitration

Please read this section carefully. It affects your legal rights.

Try to Resolve Informally First

If you have a dispute with Overflow, please contact us at joseph@overflowthrive.com first. We'll work in good faith to resolve it informally within 30 days. Most issues can be resolved through conversation. We're a small business and genuinely want to make things right.

Binding Arbitration

If we can't resolve a dispute informally, you agree that any claims or disputes will be resolved through binding arbitration instead of courts, except as noted below.

Arbitration means:

A neutral arbitrator (not a judge) decides the outcome
The process is faster and less formal than court
The decision is binding and final (limited appeals)
Each party pays their own legal fees unless the arbitrator decides otherwise

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Pennsylvania or remotely by video conference

You can learn more about AAA at adr.org.

Exceptions to Arbitration

Either party may bring a claim in small claims court if it qualifies and remains in small claims court
Either party may seek injunctive relief in court for intellectual property infringement or unauthorized use of the Service.

No Class Actions

YOU AND OVERFLOW AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. You may not bring claims as part of a class action, consolidated proceeding, or representative action.

There will be no class arbitrations or class actions. The arbitrator may only award relief (including monetary, injunctive, and declaratory relief) in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim(s).

Opt-Out Right

You have 30 days from first accepting these Terms to opt out of arbitration. To opt out, email legal@overflow.com with:

Your name
Account email address
Statement: "I opt out of the arbitration provision"

If you opt out, all other Terms still apply, but disputes will be resolved in court (see Governing Law).

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

If arbitration doesn't apply (due to opt-out or exceptions), you agree that any legal action must be brought in state or federal courts located in Pennsylvania, and you consent to personal jurisdiction there.

13. Changes to These Terms

We may update these Terms from time to time. When we do:

For significant changes:

We'll email you at least 30 days before the new Terms take effect
We'll post a notice in your Overflow dashboard
The "Last updated" date at the top will change

Your options:

If you disagree with the changes, cancel your account before they take effect
Continued use of Overflow after changes take effect means you accept the new Terms

For minor changes (typos, clarifications, non-material updates):

We'll update the Terms and date
We may not send individual notice

We'll keep a version history of Terms available at [overflow.com/terms/history].

14. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Overflow regarding the Service and supersede any prior agreements.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

No Waiver

Our failure to enforce any right or provision of these Terms doesn't constitute a waiver of that right or provision.

Assignment

You may not transfer or assign your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Force Majeure

We're not liable for delays or failures in performance due to causes beyond our reasonable control (natural disasters, war, pandemics, internet outages, etc.).

Headings

Section headings are for convenience only and don't affect interpretation of these Terms.

Contact for Legal Notices

Legal notices to Overflow must be sent to:

Overflow
Email: joseph@overflowthrive.com

15. Questions About These Terms?

We know legal documents can be confusing. If you have questions about these Terms:

Email us: joseph@overflowthrive.com

We're here to help. If something doesn't make sense or feels wrong, please reach out. We built Overflow for relationship-based service providers, and we want our terms to reflect that.

The Human Version

Here's what these Terms really mean:

Use Overflow to find aligned clients through authentic outreach
Be respectful, honest, and follow platform rules
Try the free 30-day trial to make sure it's right for you
You're in control—we draft messages, you approve and send
Don't spam, harass, or use Overflow for shady stuff
No refunds after trial ends (that's why we give you 30 days
We're not liable if Instagram bans you or prospects don't respond
We'll resolve disputes through arbitration (faster, cheaper than court)

Questions? Concerns? Just want to talk? We're humans building a tool for humans. Email us: joseph@overflowthrive.com

By using Overflow, you agree to these Terms of Service.

Overflow